What is Flexfilm's return and refund policy?

Return terms vary by product type:

• Film rolls: returnable within 30 days of purchase. You cover return shipping (even if you originally received free shipping, its cost may be deducted from your refund), and approved returns may carry a restocking fee of up to 20% depending on condition. Film must be unused, uncut, and in original condition. If you've used part of a roll, we'll refund the unused portion proportionally.
• DIY architectural film rolls (typically 15-foot rolls) are generally not eligible for return; requests are reviewed case by case.
• Custom cuts and pre-cut patterns are final sale, except in the case of a confirmed manufacturing defect or a wrong pattern shipped in error (email us within 30 days with your order number and photos).
• Tools are final sale, but defective or incorrect items are replaced at our expense.
• Plotters carry a 30-day return window in re-sellable condition with all original packaging, software, and USB keys included; approved returns may carry a restocking fee of up to 20%, and if a plotter was purchased as part of a bundle we may require the full bundle to be returned.

Products that have been installed, cut, altered, or used aren't eligible for return unless a manufacturing defect is confirmed, and refunds are issued to the original payment method after inspection. For the full policy, see our Refund Policy page.

Helpful Links

• Refund Policy