How to Renew FlexCut

FlexCut subscriptions can be renewed through the Flexfilm website. After purchasing your renewal, you will need to extend the subscription inside the FlexCut software.

This guide explains the renewal process, what information you need before checkout, and what to do after your renewal has been processed.

Before You Renew

Before purchasing a FlexCut renewal, make sure you have your USB key number ready.

Your USB key number can be found directly on the USB security key or within the FlexCut software.

This number is required during checkout so our team can process the correct subscription renewal.

Step 1: Purchase a FlexCut Renewal

Start by purchasing the desired FlexCut subscription renewal from the Flexfilm website.

FlexCut renewal options may include:

• 1-Month Renewal
• 3-Month Renewal
• 12-Month Renewal

The most current renewal options and pricing will always be shown on the product page.

Step 2: Wait for Your Fulfillment Email

After placing your renewal order, wait until you receive a fulfillment email confirming that your subscription renewal has been processed.

Do not attempt to extend your subscription inside FlexCut until you have received this confirmation.

During business days, renewals are typically processed within one hour, but processing may take up to four business hours.

Orders placed after business hours are typically processed the next business day.

Weekend Expiration Notice

If your FlexCut subscription expires on a weekend, your expiration date will be pushed to the next business day for convenience.

Step 3: Open FlexCut

Once you receive the fulfillment email, open FlexCut on your computer.

Make sure your USB security key is connected before beginning the renewal process.

Method 1: Renew From the Expiration Notice

If FlexCut displays an expiration notice, you may be able to renew directly from that window.

1. Click Register in the expiration notice window.
2. Enter your license key if the field is blank.
3. Click Register.
4. Wait for the confirmation message.

After registration is complete, you should see a message stating that the software was registered successfully.

Method 2: Renew From the Update Window

If you do not see the expiration notice, you can renew from within the update window.

1. Click Open pattern from the database inside FlexCut.
2. Click Check for updates.
3. Locate the license section.
4. Click Registration.
5. Enter your license key if needed.
6. Click Register.
7. Verify that your expiration date has updated.

What If My Subscription Is Already Expired?

You can renew both active and expired FlexCut subscriptions.

If your subscription has expired, purchase the desired renewal term and wait for your fulfillment email before completing the registration process inside FlexCut.

Need Technical Support?

If you experience issues during the renewal process, use the Tech Support icon on your desktop to speak with a live agent.

Tech support is available Monday through Friday from 9:00 AM to 5:00 PM CST. Weekend support may be available, but response times can be longer.

Key Takeaways

• You must purchase a FlexCut renewal from the Flexfilm website first.
• Your USB key number is required during checkout.
• Wait for your fulfillment email before renewing inside FlexCut.
• Most renewals are processed within one business hour, but may take up to four business hours.
• FlexCut can be renewed from the expiration notice or from the update window.
• Active and expired subscriptions can both be renewed.

Helpful Links

• FlexCut Software Subscription Renewal
• FlexCut Software Starter Kit