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Contact us
If you have any questions, need help with our products, or require support, please feel free to contact us.
Frequently Asked Questions
Have questions? Visit our FAQ page for quick answers to common inquiries about our products and services. We've compiled a comprehensive list of frequently asked questions to help you find the information you need quickly. If you still have questions after browsing, feel free to contact us for further assistance.
2025 Holiday Closures:
- Memorial Day, May 26th
- Independence Day, July 4th
- Labor Day, September 25th
- Thanksgiving Day, November 27th
- Christmas Day, December 25th
- New Year's Day, January 1st
As always, you can place an order any time of the day on our website. Any orders placed while we are closed will be shipped out the next business day.
Damaged, lost, or stolen order?
If you purchased Route package protection at checkout, please file a claim with the Route team by clicking here. If not, please contact Flexfilm for assistance.
How do I buy from you?
We don't impose quotas or require costly buy-ins to start our partnership. Whether you're a seasoned professional installer or a weekend DIY enthusiast, we are here to supply you with the products you need. Place your order on our website 24/7 or by phone during business hours. You can check out as a guest if you're in a hurry, or create an account to take advantage of our dealer rewards program. The choice is yours, and we're here to support you! When you're ready to order, simply add the products to your cart and proceed to checkout.
What's your return policy?
Need to return a product or curious about our return policy? Click here to review the details.
What's your shipping policy?
In a hurry for your product? Curious about qualifying for free shipping or same-day shipping? Click here to check out our shipping policy to learn more.
Contact Us
We're here to help! If you have any questions, need assistance with our products, or require support, please don't hesitate to reach out. Our team is dedicated to providing you with the best service possible. You can contact us via phone, email, or chat. Our customer support is available Monday to Friday: 8:00AM - 4:00PM CST. We look forward to assisting you!
Note: If you contact us, please include helpful details like your order number, a description of the issue, and any other context you think might help. The more info you share upfront, the quicker and more thoroughly we can assist.
Visit FAQHours
Monday - Friday / 8:00AM - 4:00PM CST
Phone
Sales/Shipping
Warranty
Website/Rewards
Address
3805 County Road 41, Ranburne AL 36273
How can we help?
Please include helpful details like your order number, a description of the issue, and any other context you think might help. The more info you share upfront, the quicker and more thoroughly we can assist.
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Dealer Rewards
Start earning points that can be applied as store credit on your next online purchase.
Order Online 24/7
Shop our products online and check out anytime, 24/7, from anywhere!
Call To Order
Call us directly to place your order during business hours, Monday - Friday, 8:00 AM - 4:00 PM CST.