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Automotive Window Film
Flexfilm provides a Lifetime Limited Warranty against color instability, fading, peeling, cracking, adhesive failure and delamination for as long as the original customer retains ownership of the stated vehicle. This warranty does not cover glass breakage or any defroster elements attached to glass.
Flexfilm’s obligation under this warranty is limited to replacement of products not conforming to the original product. This warranty is valid only when the products are used in compliance with all applicable state or provincial laws. Installation of this product in a manner that violates state or provincial law is a misuse of the product and voids all warranties, expressed or implied, including but not limited to the warranty of merchantability. Flexfilm shall not be liable in any manner whatsoever for damage related to the use of this product in an illegal manner or application that constitutes failure to meet state or provincial rules and regulations.
We ensure the quality of all window film sold as a clearance product. Clearance products are not eligible for compensation through our limited lifetime warranty program.
This warranty can be validated by completing, detaching, and sending the postcard below to Flexfilm. This postcard must be filled out in its entirety and returned within 30 days of installation to validate the warranty. This warranty is limited to the original customer and is non-transferable. To validate the warranty, you may mail, fax, or email the postcard to Flexfilm. Details can be found on the warranty card itself.
Warranty Claim Procedure
To make a warranty claim, please contact the original installing dealer before replacing a failed window. Your installing dealer must inspect the failed window and will initiate the warranty claim with Flexfilm. If you have problems contacting the installing dealer, please contact Flexfilm at (256) 748-8468 or firstname.lastname@example.org. To expedite all warranty claims, original purchasers must have this warranty registration form, the original proof of purchase invoice from the installing dealer, a sample of the failed product, and photos showing the failed product on the vehicle.
THERE ARE NO OTHER WARRANTIES EITHER EXPRESSED OR IMPLIED. THIS WARRANTY APPLIES ONLY TO MANUFACTURING QUALITY. THE WARRANTY IS NOT VALID WITHOUT ROLL NUMBERS. The installer is solely responsible for the quality of the installation on your vehicle.
Window Film Care
Maintenance should be followed to extend the life and appearance of your Flexfilm automotive film, as well as to maintain your warranty coverage. Do not roll down filmed windows for a period of five (5) days until the film has properly adhered to the glass. Do not wash the film for seven (7) days after installation. Do not use abrasive cleaners or coarse cloths. Use a mild soap and clean, soft cloth or synthetic sponge.
Plotters / Cutters
In the event of a product failure or defect, insured Flexfilm customers simply pay the deductible amount and receive a replacement plotter. Requirements Customers who purchase a minimum of $2,000 worth of window film products every six months from Flexfilm qualify for enrollment in our insurance program for plotters. The eligibility window begins the day the original plotter is purchased.
The USB security key included with the first time purchase and setup of FlexCut is property of Flexfilm. In the event of discontinuation of the FlexCut subscription, customers are responsible for returning the USB security key to Flexfilm within 30-days. If the USB security key is not returned within the time frame or the customer decides to keep the equipment, a penalty fee will apply. Customers who fail to purchase a minimum of $2,000 worth of window film products every six months and do not have an active FlexCut subscription, may be subject to discontinuation of the service and be required to return the USB security key or be subject to a penalty fee. This up to Flexfilm's sole discretion.
Customers who purchase a minimum of $2,000 worth of window film products every six months from Flexfilm qualify for enrollment in our insurance program for plotters. The eligibility window begins the day the original plotter is purchased.
Submitting a Claim
To initiate an insurance claim, contact Flexfilm by clicking this link or visiting our contact page.. Your claim and insurance eligibility will be reviewed and is subject to Flexfilm’s sole discretion. The replacement unit may be new or refurbished. You will be given further instructions by our customer care representative.
- SC2 Series 28" Film Cutter - $150 Deductible
- SC2 Series 53" Film Cutter - $275 Deductible
- Titan 2 53" Film Cutter - $425 Deductible
- Titan 3 68" Film Cutter -$700 Deductible
Flexfilm products purchased from a vendor other than Flexfilm are not covered by support or warranty. Damage to machine due to abuse,accident, misuse, neglect, ordinary wear, out-of-scope modification,power surge, failure to follow directions, improper care/maintenance, or act of nature are not covered by warranty. Units returned under the guise of warranty coverage that have out of warranty damage will be held by Flexfilm to be returned at customer cost. If machine is not recovered within 10 days from Flexfilm contacting the customer, it will be disposed.
Machine warranties do not cover the following consumable parts of equipment:
- Blade holder or blade, or Pen Tool
- Pinch Roller
- Cutting strip
- USB, Serial, Power, or Grounding cables
- Software (discs or digital)
- Bundled accessories, vinyl, or other bundle/kit products that come with warrantied machines
Flexfilm is not liable for any incidental, consequential, or indirect damage of any kind, including without limitation: personal injury,death, property damage, environmental damage, theft or loss of product,loss of revenue or profits, business interruption, or any other business or commercial loss. Flexfilm is not liable to any claims or lawsuits asserted against our customers, or any claims or lawsuits related to the unlawful or fraudulent use of our product.
All plotter products sold by Flexfilm come with a six month limited warranty. The warranty period begins from the day the item is received.
ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO MATCH THE LISTED PERIOD ON EQUIPMENT PRODUCT PAGE (AT TIME OF PURCHASE) STARTING FROM DATE THAT ORIGINAL ITEM WAS RECEIVED.
ALL OTHER ITEMS WITH NO WARRANTY PERIOD LISTED ON THEIR PRODUCT PAGE, FLEXFILM DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
If there are problems with a product under warranty, contact Flexfilm by clicking on this link. Flexfilm reserves the right to send replacement parts for any equipment being covered under warranty, instead of replacing the machine outright. Flexfilm will ship these parts via ground shipping with no cost to the customer, as long as the shipping address is within the United States. Full support will be given by Flexfilm if any replacement parts have been sent.
If Flexfilm determines that the equipment is unrepairable, then a RMA number will be assigned. The customer will then be authorized to return the equipment for a replacement. Any equipment older than 30 days maybe replaced with a certified refurbished unit at our discretion.Machines still within warranty period that have been discontinued or aged out will be replaced by Flexfilm with an alternative, but equivalent, unit. Troubleshooting with Flexfilm support is required to receive replacement parts or machine exchanges covered by warranty.
Paint Protection Film
PPF Care & Maintenance
To ensure the longevity of FlexGuard, please adhere to the instructions below. Failure to adhere to the maintenance and care instructions can void the product's warranty.
- Every 3-4 months, use a non-abrasive wax or sealant application to ensure longevity to the product.
- Do not use abrasive drying materials during drying or waxing.
- Do not wax or wash vehicle for 7 days after FlexGuard installation.
- Prevent staining by removing all bugs, sap, tar and other substances as soon as possible.
- Do not use polishing compounds, clay bars or waxes that contain dyes or abrasives.
- Do not use abrasive sponges or wash mitts during washing.
- Avoid using a high pressure sprayer too close to the vehicle.
- Do not use solvent based bug and tar removers.
Flexfilm. (the “Company”) expressly warrants to the owner that, for a period of ten (10) years (the “Warranty Period”) from the date of initial installation, the FlexGuard (the “Product(s)”) will cover defects such as: yellowing, staining, cracking, blistering and de-laminating. This Limited Warranty only applies to the Company’s Products which are professionally installed in the manner recommended by the Company.
The Company will, at its option, remove or replace the Product without charge if the Product fails or does not perform as warranted solely due to a manufacturing defect within the Warranty Period, subject to the exclusions set forth in this Limited Warranty. If the Company elects to replace the Product, the Company will have an authorized installer of its choice remove and reapply the Product to areas determined by the Company in its sole discretion to be covered by this Limited Warranty. The Company will cover parts and labor. The replacement of the defective film is the exclusive remedy for all Products covered under this Limited Warranty. During the entire Warranty Period, the Company’s obligation as to repair or replacement shall further be limited to repair or replacement with the Products that are available at the time of the repair or replacement, shall be limited to the repair or replacement of only the specific Product that fails due to a manufacturing defect. Any repaired or replaced product shall also remain subject to the Warranty Period, and any repair or replacement shall not extend the original Warranty Period in any manner or start a new warranty period. These are the exclusive remedies for all Products covered under this Limited Warranty.
You may obtain coverage under this Limited Warranty by providing Company with proof of warranty card, copy of original receipt for the Product identifying coverage areas, along with a detailed description of the purported defect. For service under this Limited Warranty, you must notify the authorized Company installer who performed the installation of the Product, in writing, providing claimant’s name, phone number, address, and the installation address (if different), a description of the product involved and the nature of the defect.
This Limited Warranty is transferable only when the new owner submits to the Company proof of the original date of installation. Transfer of the Limited Warranty only entitles the new owner coverage for the remainder of the original Warranty Period.
The Company’s Products must be stored, handled, installed, used, and maintained in accordance with instructions provided by the Company, and this Limited Warranty is conditioned upon compliance with all such instructions. Copies of the Company’s guides are available from the Company at the address listed below. You may also obtain this/these materials by contacting Company at +1-256-748-8468 or on the Company’s website at www.flexfilmstore.com. This Limited Warranty does not cover defects caused by:
- non-compliance with the Company’s guide or instructions. Such failures include, but are not limited to, exposure to physical abuse, including, but not limited to chemical abuse (e.g. harsh cleansers and solvents), thermal abuse or shock (e.g. excessive heat or cold) or misuse;
- improper storage, installation, handling and/or use of the Product;
- damage not resulting from manufacturing defects that occur while the Product is in the customer’s possession;
- unreasonable or unintended use of Product;
- Products installed with known or visible manufacturing defects at the time of installation, including, but not limited to scratches, scuffs, scrapes, chips to the painted surface;
- Minor conditions such as stains, and scratches;
- Damage to the wrapped surface due to improper wash techniques, automatic car washes or incorrect wash tools that may cause abrasion or by third parties not authorized by the Company;
- Scratches, scuffs, scrapes, chips to the painted surface;
- Water spots – water spots are caused by mineral deposits, which if left to dry on the paint protection film may leave a stain, water spots are not covered;
- Damage caused by collision, accidental damage, vandalism, fire, hail, flood, surface rust, rail dust, physical damage, paint overspray, or glass manufacturer’ defects, which may be covered under manufactures protection plan; and
- Areas that have not been re-wrapped after a paint or body repair.
Any information or suggestion by the Company with respect to the Products concerning applications, specifications or compliance with codes and standards is provided solely for your convenient reference and are made without any representation as to accuracy or suitability. You must verify and test the suitability of any information with respect to the Products for your specific application. THE WARRANTIES SET FORTH HEREIN ARE THE ONLY WARRANTIES MADE BY THE COMPANY IN CONNECTION WITH THESE PRODUCTS. THE COMPANY CANNOT AND DOES NOT MAKE ANY IMPLIED OR EXPRESS WARRANTIES WITH RESPECT TO THE PRODUCT, AND DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. PRODUCTS SOLD BY COMPANY ARE SOLD ONLY TO THE SPECIFICATIONS SPECIFICALLY SET FORTH BY COMPANY IN WRITING. OTHER THAN THE LIMITED WARRANTY SET FORTH HEREIN, THE COMPANY MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED. THE COMPANY’S SOLE OBLIGATION UNDER THIS WARRANTY SHALL BE REPAIR OR REPLACEMENT OF NON-CONFORMING PRODUCTS, OR AT THE OPTION OF THE COMPANY, RETURN OF THE PRODUCT AND A REFUND OF THE PURCHASE PRICE. BUYER ASSUMES ALL RISK WHATSOEVER AS TO THE RESULT OF THE USE OF THE PRODUCTS PURCHASED, WHETHER USED SINGULARLY OR IN COMBINATION WITH ANY OTHER PRODUCTS OR SUBSTANCES.
Limitation of Liability
NO CLAIM BY THE BUYER/OWNER OF ANY KIND, INCLUDING CLAIMS FOR INDEMNIFICATION, SHALL BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCTS IN RESPECT TO WHICH DAMAGES ARE CLAIMED. IN NO EVENT SHALL THE COMPANY BE LIABLE TO BUYER/OWNER IN TORT, CONTRACT OR OTHERWISE, FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, RELIANCE, STATUTORY, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF USE, LOSS OF TIME, LOSS OF REVENUES, INCONVENIENCE, LOSS BUSINESS OPPORTUNITIES, DAMAGE TO GOOD WILL OR REPUTATION, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES COULD HAVE BEEN REASONABLY FORESEEN, IN CONNECTION WITH, ARISING OUT OF, OR AS A RESULT OF, THE SALE, DELIVERY, SERVICING, USE OR LOSS OF USE OF THE PRODUCTS SOLD HEREUNDER, OR FOR ANY LIABILITY OF BUYER TO ANY THIRD PARTY WITH RESPECT THERETO.
Architectural Window Film
Product Warranty Statement
Congratulations! The installation of Flexfilm flat glass window tint will provide many years of comfort, energy savings and protection. Residential interior applications come with a manufacturer’s lifetime limited warranty, commercial interior applications come with a 12, 10 or 5 year warranty (see Warranty Terms). Flexfilm flat glass window tint is warranted to the original purchaser against cracking, peeling, bubbling, delamination, or demetallization when properly installed and maintained on suitable surfaces of glass windows by an independent installer. This warranty is non-transferable. Your Flexfilm flat glass window tint installation company is committed to your satisfaction and will continue to be your representative through
Residential - Lifetime Limited Warranty
Commercial - 12 Year Limited Warranty
- Chromoflex | Silver Reflective Film
- Dualflex | Dual Reflective Film
- Sputterflex Neutral | Sputtered Film
- Sputterflex Bronze | Sputtered Film
- Safetyflex | Safety & Security Film
10 Year Limited Warranty
- White Frost
- White Out
- Black Out*
*Only covered if installed on interior glass with no sun exposure. No glass breakage coverage.
2 Year Warranty
- Vandalflex | Anti-Graffiti Film
Warranty repair liability shall in no case exceed a value greater than the original invoice amount, nor order warranty repair service be extended to anyone other than the original purchaser of the film. This warranty does not apply to glass breakage or seal failure conditions or damage due to improper care. Installing warranty replacement film will not renew or extend the original warranty coverage time periods. With the exception of any warranties implied by state law as hereby limited, this warranty is exclusive and in lieu of all other warranties, agreements and similar obligations of Flexfilm, with respect to the repair and/or replacement of the film. Obtaining replacement window film as provided under this warranty is the exclusive remedy under this warranty. In no event shall Flexfilm be liable in either tort or contract for any loss or damages whether direct, special, consequential or incidental arising out of the use of, or inability to use Flexfilm products. Except to the extent prohibited by applicable law, any implied warranties, including the implied warranty of merchantability or fitness for a particular purpose, on these products is expressly limited in duration to the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the installation company or company is authorized to change, modify or extend the terms of this warranty or to create or assume for Flexfilm any other obligation of liability. This warranty gives you specific legal rights which may vary from state to state. Films designed for exterior applications must be edge sealed along with any seams using Dow Corning 795.794,790. Warranty will not be honored unless the film has been properly sealed.
DOES NOT COVER:
- Installation defects
- Automotive film on flat glass
- Glass or frame defects
- Triple pane glass or double pane glass with suspended films
- Application of two or more films to the same piece of glass
- Windows with pre-existing seal failure
- Wired, texture or patterned glass
- Partial film application
- Warranty is void in the event of fraud or misrepresentation by film installer or owner
Avoid cleaning your new window film for at least 30 days. Visual changes after installation are a normal part of the adhesive bonding process. When the haziness/milky look and water pockets have disappeared, the film is considered dry or “cured” and is safe to clean. Depending on the product and temperature, it may take up to 60 days for the film to fully cure. You may clean the inside surface with any normal household strength glass cleaner and a soft lint-free cloth.
DO NOT USE abrasive cleaners, industrial strength glass cleaners or other window cleaning tools that may scratch the window film. For best results, avoid cleaning in direct sunlight.
After installation, you may notice a hazy/milky appearance when you look through the film. Water pockets may also develop as the film cures. This is to be expected and is caused by the barrier nature of the film. Complete dry-out should occur within 30-60 days depending on the amount of remaining installation solution, sunlight, humidity and heat directed upon the window.
DO NOT clean the film for at least 30 days or until it has completely dried out or cured.
Glass Breakage Warranty
Submitting the attached Glass Breakage Warranty Application form does not constitute coverage. It is only an application for coverage. Should your application be accepted by Flexfilm, you will receive a Limited Extended Warranty Certificate validating your Glass Breakage and Seal Failure coverage. This application will be accepted only if the installation meets all guidelines outlined here and on the certificate you receive. Please read these documents carefully.
Limitations and Restrictions
For Commercial installations, the deductible is $100.00 USD per window. Residential deductible is $25.00 USD per window. There is a limitation in coverage of three hundred fifty dollars ($350.00 USD) per window. If glass is replaced prior to notifying Flexfilm of Glass Breakage or Seal Failure, warranty is voided.
Note: Any building with 2,000 sq. ft. or more of window film to be installed will also require pre-approval, regardless of film or glass type to be eligible for glass breakage or seal failure warranty coverage. Rental units are considered commercial applications.
Applying for your limited extended warranty coverage
APPLYING FOR YOUR LIMITED EXTENDED WARRANTY COVERAGE The attached Glass Breakage Warranty Application form must be submitted to Flexfilm within 60 days of installation of issuance of a Limited Extended Warranty Certificate to the consumer. Exemptions and limitations are noted on the reverse side and require purchaser acknowledgement.
Applications that are incomplete, eligible or without roll numbers cannot be registered and coverage will NOT be activated. Coverage will only be extended to customers whose information is correct and submitted within 60 days of installation. NO EXCEPTIONS MADE.
Submit All Necessary Information
All windows with our approved installation must be reported on the Application form, or attachment at the time of completion.
All windows with our film that DO NOT qualify must also be noted on the adjacent part of this form, or on an attachment.
A copy of the customer’s existing glass warranty (if applying for seal failure coverage), the Application form indicating the location of all windows covered by the existing glass warranty, and a copy of our standard Residential or Commercial warranty must be attached to this application.
Glass Breakage - 3 Years
Our solar control window films are warranted to the original purchaser against thermal stress or expansion glass breakage, caused as a direct result of properly installed window film on an approved glass surface (See Film to Glass Application Chart on reverse side). This glass breakage warranty is extended to the original purchaser for a period of three years from the date of installation and is non-transferable.
Seal Failure - Up to 3 Years
Our solar control window films are warranted to the original purchaser against Insulated Glass (IG) seal failure, caused as a direct result of properly installed window film on an approved glass surface (see Film to Glass Application Chart). This warranty only applied to windows that are still covered by the original window manufacturer’s seal failure warranty. It is intended to replace, when necessary, the warranty of the IG unit seal manufacturer, not to exceed three years, or the original IG unit warranty (Limited to terms and conditions of the existing/activate manufacturer’s seal failure warranty on the windows at the location indicated to the named purchaser of our window film.) The extended warranty applies only to glass or IG systems on which Flexfilm has been installed by an installation company in accordance with factory recommended installation instructions.
To qualify for seal failure coverage, a copy of the IG unit manufacturer’s seal failure warranty must be submitted with the application form.
To qualify for warranty reimbursement, a letter of “warranty coverage denial” from the window manufacturer must be submitted along with your warranty claim.
THIS WARRANTY IS NOT VALID FOR GLASS BREAKAGE IF ANY OF THE FOLLOWING CONDITIONS APPLY.
- Up to 25% of the glass is shaded including more than 25% of the glass perimeter.
- Framing sealant or gaskets that are no longer resilient.
- Concrete framing or framing that has no gasket or seals.
- IG window in excess of 40 square feet in total.
- Any window in excess of 60 square feet in total.
- Any wood framed window with small nails touching glass.
- Glass with an edge dimension exceeding 10 feet.
- History of broken glass or seal failure.
- Laminated glass (except clear safety films).
- More than one film applied to surface.
- Round, circular, textured, painted lettering or
ornamentation, wired glass or skylights.
- Non pre-manufactured or frameless arched windows.
- Triple or quadruple pane IG units.
- Glass that is thicker than ¼”.
- Dual pane windows ¼” or thicker tinted glass.
With respect to this warranty coverage, we expressly limit liability from installation of Flexfilm to repair and/or replace broken glass, IG units and the film itself to a limit of $350 per window. The warranty is valid within the United States and its Territories, and the Provinces of Canada. Some states do not allow limitations of incidental or consequential damages, in which case the above may not apply.
Flexfilm retains the privilege of product application inspection prior to issue of coverage. Retain this part of the form for your records. Flexfilm will return to you a Limited Extended Warranty Certificate with the described coverage within 25 working days after receipt of your application.
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