In nearly all cases where an order doesn't go through, the problem stems from a mismatch between the ZIP code you've entered and the one your bank has on record for your card. Before reaching out to us, please confirm with your bank that you are using the correct ZIP code.

If you purchased Route package protection at checkout, please file a claim with the Route team. Click here to file a claim.

If you didn't opt for Route package protection during checkout, Flexfilm may, at its discretion, determine if assistance can be provided. Click here to contact us.

No, you are welcome to place your order as a guest, however, you will not earn rewards on a guest account.

Enroll in our Dealer program and earn Dealer status to unlock the ability to purchase a plotter. Click here to learn more.

Join our dealer rewards program by either registering for a new account or logging into your existing one. Achieve dealer status by making purchases totaling $5,000, then complete the application process.

► Phone: (256) 748-8468 (Monday-Friday, 8:00AM-4:00PM CST)

► Sales: sales@flexfilmplus.com

► Visit contact page

You may place an order with us by giving us a call at (256) 748-8468, Monday through Friday 8:00AM-4:00PM CST or you may shop with us 24/7 online. Click here to shop all products.

Tint-Tac and Pre-Tac are part of Flexfilm's own two-step cleaning and mounting system specifically formulated with professional window filminstallers in mind. Just add water and get started making your life easier. Tint-Tac and Pre-Tac allow you to work smarter, not harder. Visit www.tinttac.com for more information. Free Tint-Tac and Pre-Tac is available for orders of $750 or more. Just add this quart bundle to your cart.

We sell samples of some of our automotive window film products. You can purchase a sample here.

Please enter discount code during checkout in the box labeled "Discount Code" and hit "Apply" to activate.

Only one discount code can be used per order. For example: if you have a
free tool discount code and a $25 off discount code from the rewards
program, only one can be entered at checkout. You will need to place a
separate order to use the second discount code.

If you want to edit or cancel an order you have placed, please contact us by phone within 1 hour of placing the order. You can't modify orders that have entered the fulfillment process. If we are unable to edit or cancel your order, please review our refund policy.

Due to new tax regulations, Flexfilm is now collecting sales taxes for several states throughout the United States with plans to expand the list of states in the coming weeks.

If your business is eligible for tax exemption, please email sales@flexfilmplus.com with a copy of your current sales tax license. Please do not email us with only your sales tax ID number as a full copy or scan of your current sales tax license in a PDF or image format is required. We cannot accept expired licenses.

We have logos, colors and other branding assets available here.

From time to time, Flexfilm will offer a volume discount on window film purchases. The volume discount is available online only and while supplies last. Flexfilm reserves the right to cancel and refund any order. Any orders placed prior to the start date and time are not eligible for the volume discount.

Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Package Protection can be added during checkout.

Every time you add Package Protection to your order, Route donates to support an
agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem. 

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route's Package Protection and looking to file a shipping issue online? File here

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.  

In both cases, the Route Premium cost will not be refunded. 

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

Marked As Delivered (Stolen)

• Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered. 
• Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost)

• For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
• For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged

• Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.

All of Route’s policies are listed here

Route definitely helps cover these instances! To protect your order against loss or theft, add Package Protection at checkout. 

If your order has not arrived, please file a claim with Route here. 

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

While Route itself is not an insurance company, Route is authorized to provide access to shipping insurance. It does this through its entity, Safe Order Solutions, which is licensed to sell the shipping insurance issued by Seg Insurance Ltd. This makes Route's Protect product legal and compliant for brands to offer as shipping insurance to their customers.

Free shipping triggers at checkout when the order subtotal is over $750. Orders with free shipping typically takes 1-5 days to arrive to their destination.

Orders containing a sale or clearance item, plotter/cutter, or sample do not qualify for the free shipping discount at checkout and may not be qualify for same day shipping.

When your order is processed through shipping, you will receive an electronic copy of your invoice via email where you will find your
tracking number. See an example by clicking here. If you do not see one, please contact us for assistance. If you have placed your order with us online, you will be sent a tracking number via email when your order has shipped. You can also check your order status by looking under My Account once you are logged into our online store.

View UPS outbound map. UPS' map represents best estimations. Factors outside Flexfilm's control may effect the shipping time.

It generally costs $20 to ship one roll of window film and $40 for two
or more rolls. When placing your order online, you will see the shipping cost during checkout. You can then choose your desired shipping speed and see the associated cost. We offer free shipping on orders of $750 or more.

We do ship internationally on bulk orders only. Shipping costs and other related expenses are the responsibility of the customer and
are dependent upon the destination and weight of the order. Contact us for more information.

If you are missing small tools, please check inside the plastic film
core that your film is wrapped around. Sometimes we package small tools inside the film core to get all of your order in one box. If you're
still unable to locate your missing item or items, please contact us immediately.

We will ship your order the same day if it is placed before 12:30PM CST. Orders placed after the cut off time will ship out the following business day. Any orders placed after the cut off time on a Friday or weekend day (Saturday or Sunday) will ship out the following Monday. Plotters, clearance products, samples, and drop shipped items do not qualify for same day shipping.

The warehouse where your item was originally shipping from was out of stock of the product. Instead, the item you ordered is being drop
shipped from another warehouse that has your item in stock.

All clearance products are sold as is with no lifetime warranty. Clearance products are ineligible for free shipping, same day shipping and free prep and slip solution. If your cart contains a clearance product, shipping will be applied to the whole order, even non-clearance items. Discount codes can't be used with clearance products. Orders containing clearance products are restricted to the continental U.S. only. Flexfilm reserves the right to cancel and refund any order. All sales are final and non-refundable. While supplies last.

To discover more about our dealer program, please either register a new account or sign in to your existing one and then proceed to our dealer program page.

Join our dealer rewards program by either registering for a new account or logging into your existing one. Achieve dealer status by making purchases totaling $5,000, then complete the application process.

To view your tier status, please either register a new account or sign in to your existing one and then proceed to our dealer program page. Scroll down to the loyalty rewards section where you'll see your progress.

Enroll in our Dealer program and earn Dealer status to unlock the ability to purchase a plotter. Click here to learn more.

Guest accounts do not earn reward points for orders. Create a new account or login to your current account to earn points under one account.

We do not guarantee that multiple reward accounts can be merged under one. Please email aaron@flexfilmplus.com to see if you are eligible.

To view your rewards history, please either register a new account or sign in to your existing one and then proceed to our dealer program page. In the top section, click "Rewards History" to view your rewards history.

To view your rewards history, please either register a new account or sign in to your existing one and then proceed to our dealer program page. In the top section, you should see your total number of points in your account.

Points are accumulated with every purchase you make in our online store. Additionally, engaging in various activities within our store, such as registering an account, following us on Facebook, buying your first roll of window film, among others, can earn you extra points.

Each purchase you make helps you gather points, which can be redeemed for store credit to be used on future purchases.

At checkout, you have the option to convert your points into store credit. A module will be available for you to facilitate this conversion.

No, your reward points will never expire.

Reward your friends and earn rewards for yourself when they make a purchase. They'll receive a $25 discount code, and you'll earn $25 in points once they place an order. To participate, either sign up for a new account or log into your existing one. Navigate to our dealer program page and scroll down to the "Refer A Tinter" section. There, you can copy your unique referral code to share with your friends.

Yes, points cannot be earned on clearance products.

No, you cannot earn points on taxes and shipping costs.

Please contact us if you would like to initiate a return.

In addition to the applicable product warranty, Flexfilm offers a
comprehensive, no questions asked 30 day money back guarantee. If any item you purchase from us does not measure up to your standards and expectations, you may return it to us for an immediate refund, subject to the following terms and conditions: Materials in your possession for more than 30 days are not returnable for any reason. You must return all of the material for which you are seeking credit. For example, if you return 50 percent of a roll of film, you will receive a 50 percent refund. Do not destroy or discard any film that you want to return. If you are dissatisfied with the roll, we will also cover your return freight costs. We will issue a shipping call tag and our designated courier will pick it up from you. All returns are subject to an up to 20% restocking fee. Flexfilm is not responsible for orders placed incorrectly or inaccurately by the customer. Please refer to our return and refund policy by clicking here.

We cannot accept returns or provide refunds on pre-cut patterns due to each order being customized to the customer's specifications. Flexfilm is not responsible for orders placed incorrectly or inaccurately by the customer. Please refer to our return and refund policy by clicking here.

All sales on tools are final. If you receive the wrong tool or a defective tool, we will replace it for you at our expense. Please refer to our return and refund policy by clicking here.

Returning an item for refund or exchange implies the item will be received by Flexfilm in a re-sellable or repairable state, unless previously determined to be a manufacture defect. The item must be returned in its original packaging and plotter/cutter returns must include all accessories. If these conditions are not met, the customer may forfeit a portion or all of the refund. Customers who have a delivery address located outside the continental United States are responsible for any shipping/freight costs on returned items. We do not support FlexCut or plotter products outside the United States. Please refer to our return and refund policy by clicking here.

If you want to edit or cancel an order you have placed, please contact us by phone within 1 hour of placing the order. You can't modify orders that have entered the fulfillment process. If we are unable to edit or cancel your order, please review our refund policy.

In order for the warranty cards to be validated, it will need to be filled out then mailed, faxed, or emailed to Flexfilm.

sierra@flexfilmplus.com

Fax: (256)-768-8568

Flexfilm, 3805 County Road 41 Ranburne, AL 36273

In the event of a warranty claim, Flexfilm will compensate its VIP customers in the form of a credit and/or also replace the defective product.

Contact us to initiate a warranty claim. We will locate an alternate installer near your new location to replace any defective product. The original install receipt, a validated warranty, rolls numbers, and photos of the defective product are required to process the warranty claim.

Click here for a step-by-step guide on updating FlexCut.

Click here for a step-by-step guide on renewing your FlexCut subscription.

Click here for a step-by-step guide on accessing tech support for FlexCut.

Pre-cut patterns typically ship out within two business days and are not eligible for same day shipping.

See our How To and Pre-Cut Patterns video playlists on YouTube.

You can purchase a tool kit here. Our basic tool kit is for flat side windows that require no heat shrinking. Our intermediate tool kit is for side and back windows that require heat shrinking and are accessible without specialty tools. Our advanced tool kit is for any side window, back window, or windshield that require heat shrinking or the use of specialty tools for hard to reach areas.

If you notice the film won't lay down smoothly on the outside of the glass, you will need to heat shrink the film to fit your class before you begin installation. View this video for more information.

We cannot accept returns or provide refunds on pre-cut patterns due to each order being customized to the customer's specifications. Flexfilm is not responsible for orders placed incorrectly or inaccurately by the customer.

If you make a mistake while installing your pre-cut pattern that renders the product unusable, please contact us with your order number.

The installments option on Shop Pay is available on debit and credit cards.

Shop Pay Installments is only available to customers with a United States billing address and phone number. Customers with international billing addresses and phone numbers can't use Shop Pay Installments.

Yes, 17,500 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.

You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.

No, there are no late fees if you miss a scheduled payment.

There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.

After your refund is processed, the refund amount will appear on your payment schedule within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-1 business days.

If your order is made with monthly payments, then the paid interest isn't refunded. Interest is the cost of borrowing, and isn't refundable.