Frequently Asked Questions

Most Common

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No, you are welcome to place your order as a guest, however, you will not earn rewards on a guest account.

Join our rewards program and earn 1,000 points to reach the Feather Lightweight VIP tier. Once you reach Feather Lightweight, you will find the discount code in the rewards dashboard and in your email. Sign up or login to our rewards program here.

Enroll in our rewards program by creating a new account or access your current account by logging in. Accumulate 5,000 points to reach the Lightweight tier then fill out this application.

► Phone: (256) 748-8468 (Monday-Friday, 8:00AM-4:00PM CST)

► Sales: sales@flexfilmplus.com

► Visit contact page

You may place an order with us by giving us a call at (256) 748-8468, Monday through Friday 8:00AM-4:00PM CST or you may shop with us 24/7 online. Click here to shop all products.

Tint-Tac and Pre-Tac are part of Flexfilm's own two-step cleaning and mounting system specifically formulated with professional window filminstallers in mind. Just add water and get started making your life easier. Tint-Tac and Pre-Tac allow you to work smarter, not harder. Visit www.tinttac.com for more information. Free Tint-Tac and Pre-Tac is available for orders of $750 or more. Just add this quart bundle to your cart.

We sell samples of some of our automotive window film products. You can purchase a sample here.

Please enter discount code during checkout in the box labeled "Discount Code" and hit "Apply" to activate.

Only one discount code can be used per order. For example: if you have a
free tool discount code and a $25 off discount code from the rewards
program, only one can be entered at checkout. You will need to place a
separate order to use the second discount code.

Shipping

Free shipping triggers at checkout when the order subtotal is over $750. Orders with free shipping typically takes 1-5 days to arrive to their destination.

Orders containing a sale or clearance item, plotter/cutter, or sample do not qualify for the free shipping discount at checkout and may not be qualify for same day shipping.

When your order is processed through shipping, you will receive an electronic copy of your invoice via email where you will find your
tracking number. See an example by clicking here. If you do not see one, please contact us for assistance. If you have placed your order with us online, you will be sent a tracking number via email when your order has shipped. You can also check your order status by looking under My Account once you are logged into our online store.

View UPS outbound map. UPS' map represents best estimations. Factors outside Flexfilm's control may effect the shipping time.

It generally costs $20 to ship one roll of window film and $40 for two
or more rolls. When placing your order online, you will see the shipping cost during checkout. You can then choose your desired shipping speed and see the associated cost. We offer free shipping on orders of $750 or more.

We do ship internationally on bulk orders only. Shipping costs and other related expenses are the responsibility of the customer and
are dependent upon the destination and weight of the order. Contact us for more information.

If you are missing small tools, please check inside the plastic film
core that your film is wrapped around. Sometimes we package small tools inside the film core to get all of your order in one box. If you're
still unable to locate your missing item or items, please contact us immediately.

We will ship your order the same day if it is placed before 12:30PM CST. Orders placed after the cut off time will ship out the following business day. Any orders placed after the cut off time on a Friday or weekend day (Saturday or Sunday) will ship out the following Monday. Plotters, clearance products, samples, and drop shipped items do not qualify for same day shipping.

The warehouse where your item was originally shipping from was out of stock of the product. Instead, the item you ordered is being drop
shipped from another warehouse that has your item in stock.

Clearance Products

All clearance or overstock products are sold as is with no warranty. All
sales are final, non-refundable and not eligible for free or same day shipping. Clearance product orders are restricted to Continental U.S. only. Flexfilm reserves the right to cancel & refund any order. While supplies last.

Rewards & VIP Program

Create a new account or login to your current account. In the lower right click the button “Get Rewarded” or click here to open up the rewards dashboard.

Enroll in our rewards program by creating a new account or access your current account by logging in. Accumulate 5,000 points to reach the Lightweight tier then fill out this application.

Join our rewards program and earn 1,000 points to reach the Feather Lightweight VIP tier. Once you reach Feather Lightweight, you will find the discount code in the rewards dashboard and in your email. Sign up or login to our rewards program here.

Guest accounts do not earn reward points for orders. Create a new account or login to your current account to earn points under one account.

We do not guarantee that multiple reward accounts can be merged under one. Please email aaron@flexfilmplus.com to see if you are eligible.

Create a new account or login to your current account. In the lower right click the button “Get Rewarded” or click here to open up the rewards dashboard. Click “Your Rewards” at the top of the panel to view your rewards.

Create a new account or login to your current account. In the lower right click the button “Get Rewarded” or click here to open up the rewards dashboard. At the top of the panel you will see your points balance.

You earn points in a variety of ways. Creating an account is the easiest
way. Placing an order earns you 1 point for every $1 spent. You can
also celebrate your birthday, share us on Facebook, like us on Facebook, or follow us on Instagram for additional points.

You can redeem your points for tools, discounts, displays, FlexCut software subscription, a heat box, and more. Create a new account or login to your current account. In the lower right click the button “Get Rewarded” or click here to open up the rewards dashboard. Click "Ways to redeem" to view items you can redeem your points for.

Reward points will start to expire after 1 year (365 days). After this date, all unredeemed points will expire on a rolling basis for customers who have no engaged in points activity for 1 year (365 days) or more.

Create a new account or login to your current account. In the lower right click the button “Get Rewarded” or click here to open up the rewards dashboard. Click “Ways to redeem” to view all the rewards. Click “View” on the item you want then click “Redeem.” You will then be presented with a discount code in the rewards dashboard as well as in an automatic email. Input this discount code on the payment screen during checkout. Only one discount code can be used per order.

Create a new account or login to your current account. In the lower right click the button “Get Rewarded” or click here to open up the rewards dashboard. Click “Your Rewards” at the top of the panel to view your rewards. Alternatively, scroll down to the VIP section of the rewards dashboard. Click the arrow to the right of the VIP tier to view more information about your status in the VIP program. Click the arrow next to each tier to view the rewards and perks of each VIP tier.

Give your friends a reward and claim your own when they make a purchase. They get a 10% off discount code and you get 500 points when they place an order. Create a new account or login to your current account. In the lower right click the button “Get Rewarded” or click here to open up the rewards dashboard. Scroll to the referrals section at the bottom. Share your referral code through Facebook or email.

Returns & Refunds

Please contact us if you would like to initiate a return.

In addition to the applicable product warranty, Flexfilm offers a
comprehensive, no questions asked 30 day money back guarantee. If any item you purchase from us does not measure up to your standards and expectations, you may return it to us for an immediate refund, subject to the following terms and conditions: Materials in your possession for more than 30 days are not returnable for any reason. You must return all of the material for which you are seeking credit. For example, if you return 50 percent of a roll of film, you will receive a 50 percent refund. Do not destroy or discard any film that you want to return. If you are dissatisfied with the roll, we will also cover your return freight costs. We will issue a shipping call tag and our designated courier will pick it up from you. All returns are subject to an up to 20% restocking fee. Flexfilm is not responsible for orders placed incorrectly or inaccurately by the customer. Please refer to our return and refund policy by clicking here.

We cannot accept returns or provide refunds on pre-cut patterns due to each order being customized to the customer's specifications. Flexfilm is not responsible for orders placed incorrectly or inaccurately by the customer. Please refer to our return and refund policy by clicking here.

All sales on tools are final. If you receive the wrong tool or a defective tool, we will replace it for you at our expense. Please refer to our return and refund policy by clicking here.

Returning an item for refund or exchange implies the item will be received by Flexfilm in a re-sellable or repairable state, unless previously determined to be a manufacture defect. The item must be returned in its original packaging and plotter/cutter returns must include all accessories. If these conditions are not met, the customer may forfeit a portion or all of the refund. Customers who have a delivery address located outside the continental United States are responsible for any shipping/freight costs on returned items. We do not support FlexCut or plotter products outside the United States. Please refer to our return and refund policy by clicking here.

Warranty

In order for the warranty cards to be validated, it will need to be filled out then mailed, faxed, or emailed to Flexfilm.

sierra@flexfilmplus.com

Fax: (256)-768-8568

Flexfilm, 3805 County Road 41 Ranburne, AL 36273

In the event of a warranty claim, Flexfilm will compensate its VIP customers in the form of a credit and/or also replace the defective product.

Contact us to initiate a warranty claim. We will locate an alternate installer near your new location to replace any defective product. The original install receipt, a validated warranty, rolls numbers, and photos of the defective product are required to process the warranty claim.

Pre-Cut Patterns

Pre-cut patterns typically ship out within two business days and are not eligible for same day shipping.

See our How To and Pre-Cut Patterns video playlists on YouTube.

You can purchase a tool kit here. Our basic tool kit is for flat side windows that require no heat shrinking. Our intermediate tool kit is for side and back windows that require heat shrinking and are accessible without specialty tools. Our advanced tool kit is for any side window, back window, or windshield that require heat shrinking or the use of specialty tools for hard to reach areas.

If you notice the film won't lay down smoothly on the outside of the glass, you will need to heat shrink the film to fit your class before you begin installation. View this video for more information.

We cannot accept returns or provide refunds on pre-cut patterns due to each order being customized to the customer's specifications. Flexfilm is not responsible for orders placed incorrectly or inaccurately by the customer.

If you make a mistake while installing your pre-cut pattern that renders the product unusable, please contact us with your order number.