FAQ

Frequently Asked Questions

General

I have an issue. How do I contact Flexfilm?

Phone: (256) 748-8468 (Monday-Friday, 8:00AM - 4:00PM CST)
Technical Questions: ralph@flexfilmplus.com

How do I place an order?

You may place an order with us by giving us a call at (256) 748-8468, Monday through Friday 8:00AM - 4:00PM CST or you may shop with us 24/7 online.

What is Tint-Tac and Pre-Tac?

Tint-Tac™ and Pre-Tac™ are part of Flexfilm's own two-step cleaning and mounting system specifically formulated with professional window film installers in mind. Just add water and get started making your life easier. Tint-Tac™ and Pre-Tac™ allow you to work smarter, not harder. Visit www.tinttac.com for more information.

Shipping

How do I qualify for free shipping?

Our customers receive free shipping as well as one free Tint-Tac™/Pre-Tac™ Quart Bundle (See Product Page) with orders totaling $750 or more. 1 Tint-Tac™/Pre-Tac™ Quart Bundle per customer, per order. 

How do I track my order?

When your order is processed through shipping, you will receive an electronic copy of your invoice via email where you will find your tracking number. See an example by clicking here. If you do not see one, please contact us for assistance. If you have placed your order with us online, you will be sent a tracking number via email when your order has shipped. You can also check your order status by looking under My Account once you are logged into our online store.

When will my order be delivered?

How much will it cost to ship my order?

It generally costs $15 to ship one roll of window film and $30 for two or more rolls. When placing your order online, you will see the shipping cost during checkout. You can then choose your desired shipping speed and see the associated cost. We offer free shipping and Tint-Tac/Pre-Tac on orders of $750 or more.

Do you ship internationally?

Yes, we do ship internationally via bulk orders. Shipping costs and other related expenses are the responsibility of the customer and are dependent upon the destination and weight of the order.

 An item is missing from my shipment. What do I do?

If you are missing small tools, please check inside the plastic film core that your film is wrapped around. Sometimes we package small tools inside the film core to get all of your order in one box. If you're still unable to locate your missing item or items, please contact us immediately.

When will my order ship?

We will ship your order the same day it is placed unless we receive your order after 12:30PM CST. Orders placed after the cut off time will ship out the following business day. Any orders placed after the cut off time on a Friday or weekend day (Saturday or Sunday) will ship out the following Monday.

What does "drop shipped" on my invoice mean?

The warehouse where your item was originally shipping from was out of stock of the product. Instead, the item you ordered is being drop shipped from another warehouse that has your item in stock.

Returns & Refunds

How do I initiate a return?

Please contact us if you would like to initiate a return.

How do I return an item and receive a refund?

In addition to the applicable product warranty, Flexfilm offers a comprehensive, no questions asked 30 day money back guarantee. If any item you purchase from us does not measure up to your standards and expectations, you may return it to us for an immediate refund, subject to the following terms and conditions: Materials in your possession for more than 30 days are not returnable for any reason. You must return all of the material for which you are seeking credit. For example, if you return 50 percent of a roll of film, you will receive a 50 percent refund. Do not destroy or discard any film that you want to return. If you are dissatisfied with the roll, we will also cover your return freight costs. We will issue a shipping call tag and our designated courier will pick it up from you. Installation tool sales are final. If you receive the wrong tool or a defective tool, we will replace it for you at our expense. All returns subject up to a 20% restocking fee. All sales on tools are final. No refunds on custom cuts. We cannot accept returns or provide refunds on pre-cut patterns due to each order being customized to the customer's specifications. Flexfilm is not responsible for orders placed incorrectly or inaccurately by the customer.

Warranty

How do I validate my warranty?

In order for the warranty card to be validated, it will need to be filled out then mailed, faxed, or emailed to Flexfilm. If you have any questions, please don't hesitate to call us.
sierra@flexfilmplus.com
paige@flexfilmplus.com
Fax: 256.748.8568
Phone: 256.748.8468
Flexfilm
3805 County Road 41
Ranburne, AL 36273

Do you compensate for warranty claims?

Flexfilm compensates its VIP dealers in the form of a credit in the case of a warranty claim and/or also replace the defective product.

I moved away from where my vehicle was originally tinted. What do I need to do if I can't contact the original installer?

Contact us to initiate a warranty claim. We will locate an alternate installer near your new location to replace any defective product. The original install receipt, a validated warranty, roll numbers, and photos of the defective product are required to process a warranty claim.

Pre-Cut Patterns

When will my pre-cut pattern ship out?

Pre-cut patterns typically ship out within two business days.

How do I install my pre-cut pattern?

See our How To and Pre-Cut Patterns video playlists on YouTube.

What tools do I need to install my pre-cut pattern?

You can purchase a tool kit here. Our basic tool kit is for flat side windows that require no heat shrinking. Our intermediate tool kit is for side and back windows that require heat shrinking and are accessible without specialty tools. Our advanced tool kit is for any side window, back window, or windshield that require heat shrinking or the use of specialty tools for hard to reach areas.

How do I know if I need to heat shrink my pre-cut pattern?

If you notice the film won't lay down smoothly on the outside of the glass, you will need to heat shrink the film to fit your glass before you begin installation. View this video for more info.

Can I return and refund my pre-cut pattern?

We cannot accept returns or provide refunds on pre-cut patterns due to each order being customized to the customer's specifications. Flexfilm is not responsible for orders placed incorrectly or inaccurately by the customer.

What do I do if I make a mistake installing my pre-cut pattern?

If you make a mistake while installing your pre-cut pattern that renders the product unusable, please contact us with your order number that contains the pre-cut pattern you ordered.