How to Renew Your Subscription

Subscription Expiry Notice

You will receive a notice through FlexCut if your subscription is about to expire or has already expired.

Note: If your expiration falls on a weekend, your expiration date will be pushed to the next business day for your convenience.

Required: Purchase Subscription Renewal

Before extending your subscription within FlexCut, you need to place an order for a subscription renewal directly on our website. Visit our online store to purchase a subscription renewal. Make sure to have your USB key number ready, as you'll need to enter it on our website during the purchase process. During business days, it typically takes 1 hour to fulfill your renewal, but it can take up to 4 hours. If your expiration falls on a weekend, your expiration date will be pushed to the next business day for your convenience.

Need help?

Click here for a step-by-step guide on how to purchase a renewal of your subscription on our website.

Stop

Do not proceed with the steps below until you have received a fulfillment email from us confirming that your subscription renewal has been processed and is ready to be extended within the software.

Method 1: Renew within expiration window

Step 1: Initiate Renewal in FlexCut

Start with with this step only after you've purchased a Subscription Renewal from Flexfilm and received the fulfillment email.

In the expiration notice window, click "Register" to start the renewal process.

Step 2: Enter License Key

If the License key field is blank, locate your License key on your USB key and enter it in the provided field. Click "Register." 

Step 3: Complete Registration

After a moment, you should see "Registered successfully!" displayed in green font.

Step 4: Troubleshooting

If you encounter any issues during the update process, click the Tech Support icon on your desktop to speak to a live agent for assistance.

Method 2: Renew from within update window

Step 1: Access Pattern Database

Start with with this step only after you've purchased a Subscription Renewal from Flexfilm and received the fulfillment email.

Click "Open pattern from the database" within the FlexCut software.

Step 2: Check for Updates

Click "Check for updates."

Step 3: Enter License Key in the License Section

In the License section, you will notice your expiration date. Click "Registration".

Step 4: Enter License Key

Enter your License key if it is not already present. Click "Register".

Step 5: Complete Registration

After a moment, you should see "Registered successfully!" displayed in green font.

Step 6: Verify Expiration Date

Check that your expiration date has updated under the License section. 

Step 7: Troubleshooting

If you encounter any issues during the update process, click the Tech Support icon on your desktop to speak to a live agent for assistance. Tech support is available Monday through Friday from 9:00 AM to 5:00 PM (CST). A live agent is available on weekends, though response times may be longer. Alternatively, you can call Film and Vinyl Designs at 817-354-9200.

Need help?

Click here for a step-by-step guide on how to access tech support in FlexCut.