Warranty Information

Automotive Window Film

Window Film Care

Maintenance should be followed to extend the life and appearance of your Flexfilm automotive film, as well as to maintain your warranty coverage. Do not roll down filmed windows for a period of five (5) days until the film has properly adhered to the glass. Do not wash the film for thirty (30) days after installation. Do not use abrasive cleaners or coarse cloths. Use a mild soap and clean, soft cloth or synthetic sponge.

Warranty Details

Flexfilm’s obligation under this warranty is limited to replacement of products not conforming to the original product. This warranty is valid only when the products are used in compliance with all applicable state or provincial laws. Installation of this product in a manner that violates state or provincial law is a misuse of the product and voids all warranties, expressed or implied, including but not limited to the warranty of merchantability. Flexfilm shall not be liable in any manner whatsoever for damage related to the use of this product in an illegal manner or application that constitutes failure to meet state or provincial rules and regulations.

# of Included Warranty Cards Included With Roll Size
  • 60" x 100' - 15 Warranty Cards
  • 60" x 50' - 8 Warranty Cards
  • 40" x 100' - 12 Warranty Cards
  • 40" x 50' - 6 Warranty Cards
  • 20" x 100' - 6 Warranty Cards
*Additional warranty cards available upon request.

Warranty Regulation

This warranty can be validated by completing, detaching, and sending the postcard below to Flexfilm. This postcard must be filled out in its entirety and returned within 30 days of installation to validate the warranty. This warranty is limited to the original customer and is non-transferable. To validate the warranty, you may mail, fax, or email the postcard to Flexfilm. Details can be found on the warranty card itself.

Warranty Claim Procedure

To make a warranty claim, please contact the original installing dealer before replacing a failed window. Your installing dealer must inspect the failed window and will initiate the warranty claim with Flexfilm. If you have problems contacting the installing dealer, please contact Flexfilm at (256) 748-8468 or sales@flexfilmplus.com. To expedite all warranty claims, original purchasers must have this warranty registration form, the original proof of purchase invoice from the installing dealer, a sample of the failed product, and photos showing the failed product on the vehicle.
 
THERE ARE NO OTHER WARRANTIES EITHER EXPRESSED OR IMPLIED. THIS WARRANTY APPLIES ONLY TO MANUFACTURING QUALITY. THE WARRANTY IS NOT VALID WITHOUT ROLL NUMBERS. The installer is solely responsible for the quality of the installation on your vehicle.


Download a sample of our warranty card here.

Plotters/Cutters

How Insurance Works

In the event of a product failure or defect, insured Flexfilm customers simply pay the deductible amount and receive a replacement plotter. Requirements Customers who purchase a minimum of $2,000 worth of window film products every six months from Flexfilm qualify for enrollment in our insurance program for plotters. The eligibility window begins the day the original plotter is purchased.

Equipment Fee

The USB security key included with the first time purchase and setup of FlexCut is property of Flexfilm. In the event of discontinuation of the FlexCut subscription, customers are responsible for returning the USB security key to Flexfilm within 30-days. If the USB security key is not returned within the time frame or the customer decides to keep the equipment, a penalty fee will apply. Customers who fail to purchase a minimum of $2,000 worth of window film products every six months and do not have an active FlexCut subscription, may be subject to discontinuation of the service and be required to return the USB security key or be subject to a penalty fee. This up to Flexfilm's sole discretion.

Requirements

Customers who purchase a minimum of $2,000 worth of window film products every six months from Flexfilm qualify for enrollment in our insurance program for plotters. The eligibility window begins the day the original plotter is purchased.

How To Initiate A Claim

To initiate an insurance claim, contact Flexfilm by clicking this link or visiting our contact page.. Your claim and insurance eligibility will be reviewed and is subject to Flexfilm’s sole discretion. The replacement unit may be new or refurbished. You will be given further instructions by our customer care representative.

Deductible Amount For Plotter/Cutter Model
  • SC2 Series 28" Film Cutter - $150 Deductible
  • SC2 Series 53" Film Cutter - $275 Deductible
  • Titan 2 53" Film Cutter - $425 Deductible
  • Titan 3 68" Film Cutter -$700 Deductible

Limited Warranty Information

Flexfilm products purchased from a vendor other than Flexfilm are notcovered by support or warranty. Damage to machine due to abuse,accident, misuse, neglect, ordinary wear, out-of-scope modification,power surge, failure to follow directions, improper care/maintenance, oract of nature are not covered by warranty. Units returned under theguise of warranty coverage that have out of warranty damage will be heldby Flexfilm to be returned at customer cost. If machine is notrecovered within 10 days from Flexfilm contacting the customer, it willbe disposed.


Machine warranties do not cover the following consumable parts of equipment:

  • Blade holder or blade, or Pen Tool
  • Pinch Roller
  • Cutting strip
  • USB, Serial, Power, or Grounding cables
  • Fuse
  • Software (discs or digital)
  • Bundled accessories, vinyl, or other bundle/kit products that come with warrantied machines

Flexfilm is not liable for any incidental, consequential, or indirectdamage of any kind, including without limitation: personal injury,death, property damage, environmental damage, theft or loss of product,loss of revenue or profits, business interruption, or any other businessor commercial loss. Flexfilm is not liable to any claims or lawsuitsasserted against our customers, or any claims or lawsuits related to theunlawful or fraudulent use of our product.


All plotter products sold by Flexfilm come with a six month limitedwarranty. The warranty period begins from the day the item is received.


ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OFMERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, ARE LIMITED INDURATION TO MATCH THE LISTED PERIOD ON EQUIPMENT PRODUCT PAGE (AT TIMEOF PURCHASE) STARTING FROM DATE THAT ORIGINAL ITEM WAS RECEIVED.

ALL OTHER ITEMS WITH NO WARRANTY PERIOD LISTED ON THEIR PRODUCT PAGE,FLEXFILM DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIEDWARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.


If there are problems with a product under warranty, contact Flexfilm by clicking on this link.Flexfilm reserves the right to send replacement parts for any equipmentbeing covered under warranty, instead of replacing the machineoutright. Flexfilm will ship these parts via ground shipping with nocost to the customer, as long as the shipping address is within theUnited States. Full support will be given by Flexfilm if any replacementparts have been sent.


If Flexfilm determines that the equipment is unrepairable, then a RMAnumber will be assigned. The customer will then be authorized to returnthe equipment for a replacement. Any equipment older than 30 days maybe replaced with a certified refurbished unit at our discretion.Machines still within warranty period that have been discontinued oraged out will be replaced by Flexfilm with an alternative, butequivalent, unit. Troubleshooting with Flexfilm support is required toreceive replacement parts or machine exchanges covered by warranty.

Paint Protection Film

Maintenance & Care

To ensure the longevity of FlexGuard, please adhere to the instructions below. Failure to adhere to the maintenance and care instructions can void the product's warranty.
  • Every 3-4 months, use a non-abrasive wax or sealant application to ensure longevity to the product.
  • Do not use abrasive drying materials during drying or waxing.
  • Do not wax or wash vehicle for 7 days after FlexGuard installation.
  • Prevent staining by removing all bugs, sap, tar and other substances as soon as possible.
  • Do not use polishing compounds, clay bars or waxes that contain dyes or abrasives.
  • Do not use abrasive sponges or wash mitts during washing.
  • Avoid using a high pressure sprayer too close to the vehicle.
  • Do not use solvent based bug and tar removers.

FlexGuard Warranty

Flexfilm. (the “Company”) expressly warrants to the owner that, for a period of ten (10) years (the “Warranty Period”) from the date of initial installation, the FlexGuard (the “Product(s)”) will cover defects such as: yellowing, staining, cracking, blistering and de-laminating. This Limited Warranty only applies to the Company’s Products which are professionally installed in the manner recommended by the Company.


The Company will, at its option, remove or replace the Product without charge if the Product fails or does not perform as warranted solely due to a manufacturing defect within the Warranty Period, subject to the exclusions set forth in this Limited Warranty. If the Company elects to replace the Product, the Company will have an authorized installer of its choice remove and reapply the Product to areas determined by the Company in its sole discretion to be covered by this Limited Warranty. The Company will cover parts and labor. The replacement of the defective film is the exclusive remedy for all Products covered under this Limited Warranty. During the entire Warranty Period, the Company’s obligation as to repair or replacement shall further be limited to repair or replacement with the Products that are available at the time of the repair or replacement, shall be limited to the repair or replacement of only the specific Product that fails due to a manufacturing defect. Any repaired or replaced product shall also remain subject to the Warranty Period, and any repair or replacement shall not extend the original Warranty Period in any manner or start a new warranty period. These are the exclusive remedies for all Products covered under this Limited Warranty.


You may obtain coverage under this Limited Warranty by providing Company with proof of warranty card, copy of original receipt for the Product identifying coverage areas, along with a detailed description of the purported defect. For service under this Limited Warranty, you must notify the authorized Company installer who performed the installation of the Product, in writing, providing claimant’s name, phone number, address, and the installation address (if different), a description of the product involved and the nature of the defect.


This Limited Warranty is transferable only when the new owner submits to the Company proof of the original date of installation. Transfer of the Limited Warranty only entitles the new owner coverage for the remainder of the original Warranty Period.

Disclaimer of Warranties

The Company’s Products must be stored, handled, installed, used, and maintained in accordance with instructions provided by the Company, and this Limited Warranty is conditioned upon compliance with all such instructions. Copies of the Company’s guides are available from the Company at the address listed below. You may also obtain this/these materials by contacting Company at +1-256-748-8468 or on the Company’s website at www.flexfilmstore.com.

This Limited Warranty does not cover defects caused by:
  1. non-compliance with the Company’s guide or instructions. Such failures include, but are not limited to, exposure to physical abuse, including, but not limited to chemical abuse (e.g. harsh cleansers and solvents), thermal abuse or shock (e.g. excessive heat or cold) or misuse;
  2. improper storage, installation, handling and/or use of the Product;
  3. damage not resulting from manufacturing defects that occur while the Product is in the customer’s possession;
  4. unreasonable or unintended use of Product;
  5. Products installed with known or visible manufacturing defects at the time of installation, including, but not limited to scratches, scuffs, scrapes, chips to the painted surface;
  6. Minor conditions such as stains, and scratches;
  7. Damage to the wrapped surface due to improper wash techniques, automatic car washes or incorrect wash tools that may cause abrasion or by third parties not authorized by the Company;
  8. Scratches, scuffs, scrapes, chips to the painted surface;
  9. Water spots – water spots are caused by mineral deposits, which if left to dry on the paint protection film may leave a stain, water spots are not covered;
  10. Damage caused by collision, accidental damage, vandalism, fire, hail, flood, surface rust, rail dust, physical damage, paint overspray, or glass manufacturer’ defects, which may be covered under manufactures protection plan; and
  11.  Areas that have not been re-wrapped after a paint or body repair.

Any information or suggestion by the Company with respect to the Products concerning applications, specifications or compliance with codes and standards is provided solely for your convenient reference and are made without any representation as to accuracy or suitability. You must verify and test the suitability of any information with respect to the Products for your specific application.

THE WARRANTIES SET FORTH HEREIN ARE THE ONLY WARRANTIES MADE BY THE COMPANY IN CONNECTION WITH THESE PRODUCTS. THE COMPANY CANNOT AND DOES NOT MAKE ANY IMPLIED OR EXPRESS WARRANTIES WITH RESPECT TO THE PRODUCT, AND DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. PRODUCTS SOLD BY COMPANY ARE SOLD ONLY TO THE SPECIFICATIONS SPECIFICALLY SET FORTH BY COMPANY IN WRITING. OTHER THAN THE LIMITED WARRANTY SET FORTH HEREIN, THE COMPANY MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED. THE COMPANY’S SOLE OBLIGATION UNDER THIS WARRANTY SHALL BE REPAIR OR REPLACEMENT OF NON-CONFORMING PRODUCTS, OR AT THE OPTION OF THE COMPANY, RETURN OF THE PRODUCT AND A REFUND OF THE PURCHASE PRICE. BUYER ASSUMES ALL RISK WHATSOEVER AS TO THE RESULT OF THE USE OF THE PRODUCTS PURCHASED, WHETHER USED SINGULARLY OR IN COMBINATION WITH ANY OTHER PRODUCTS OR SUBSTANCES.

Limitation of Liability

NO CLAIM BY THE BUYER/OWNER OF ANY KIND, INCLUDING CLAIMS FOR INDEMNIFICATION, SHALL BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCTS IN RESPECT TO WHICH DAMAGES ARE CLAIMED. IN NO EVENT SHALL THE COMPANY BE LIABLE TO BUYER/OWNER IN TORT, CONTRACT OR OTHERWISE, FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, RELIANCE, STATUTORY, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF USE, LOSS OF TIME, LOSS OF REVENUES, INCONVENIENCE, LOSS BUSINESS OPPORTUNITIES, DAMAGE TO GOOD WILL OR REPUTATION, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES COULD HAVE BEEN REASONABLY FORESEEN, IN CONNECTION WITH, ARISING OUT OF, OR AS A RESULT OF, THE SALE, DELIVERY, SERVICING, USE OR LOSS OF USE OF THE PRODUCTS SOLD HEREUNDER, OR FOR ANY LIABILITY OF BUYER TO ANY THIRD PARTY WITH RESPECT THERETO.


Contact us by clicking this link.