How Insurance Works

In the event of a product failure or defect, insured Flexfilm customers simply pay the deductible amount and receive a replacement plotter. Requirements Customers who purchase a minimum of $2,000 worth of window film products every six months from Flexfilm qualify for enrollment in our insurance program for plotters. The eligibility window begins the day the original plotter is purchased.

Requirements

Customers who purchase a minimum of $2,000 worth of window film products every six months from Flexfilm qualify for enrollment in our insurance program for plotters. The eligibility window begins the day the original plotter is purchased.

How To Initiate A Claim

To initiate an insurance claim, contact Flexfilm by clicking this link or visiting our contact page.. Your claim and insurance eligibility will be reviewed and is subject to Flexfilm’s sole discretion. You will be given further instructions by our customer care representative.

*Additional warranty cards available upon request.

Plotter Limited Warranty Information

Flexfilm products purchased from a vendor other than Flexfilm are not covered by support or warranty. Damage to machine due to abuse, accident, misuse, neglect, ordinary wear, out-of-scope modification, power surge, failure to follow directions, improper care/maintenance, or act of nature are not covered by warranty. Units returned under the guise of warranty coverage that have out of warranty damage will be held by Flexfilm to be returned at customer cost. If machine is not recovered within 10 days from Flexfilm contacting the customer, it will be disposed.

Machine warranties do not cover the following consumable parts of equipment:

• Blade holder or blade, or Pen Tool
• Pinch Roller
• Cutting strip
• USB, Serial, Power, or Grounding cables
• Fuse
• Software (discs or digital)
• Bundled accessories, vinyl, or other bundle/kit products that come with warrantied machines

Flexfilm is not liable for any incidental, consequential, or indirect damage of any kind, including without limitation: personal injury, death, property damage, environmental damage, theft or loss of product, loss of revenue or profits, business interruption, or any other business or commercial loss. Flexfilm is not liable to any claims or lawsuits asserted against our customers, or any claims or lawsuits related to the unlawful or fraudulent use of our product.

All plotter products sold by Flexfilm come with a six month limited warranty. The warranty period begins from the day the item is received.

ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO MATCH THE LISTED PERIOD ON EQUIPMENT PRODUCT PAGE (AT TIME OF PURCHASE) STARTING FROM DATE THAT ORIGINAL ITEM WAS RECEIVED.

ALL OTHER ITEMS WITH NO WARRANTY PERIOD LISTED ON THEIR PRODUCT PAGE, FLEXFILM DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.

If there are problems with a product under warranty, contact Flexfilm by clicking on this link. Flexfilm reserves the right to send replacement parts for any equipment being covered under warranty, instead of replacing the machine outright. Flexfilm will ship these parts via ground shipping with no cost to the customer, as long as the shipping address is within the United States. Full support will be given by Flexfilm if any replacement parts have been sent.

If Flexfilm determines that the equipment is unrepairable, then a RMA number will be assigned. The customer will then be authorized to return the equipment for a replacement. Any equipment older than 30 days may be replaced with a certified refurbished unit at our discretion. Machines still within warranty period that have been discontinued or aged out will be replaced by Flexfilm with an alternative, but equivalent, unit. Troubleshooting with Flexfilm support is required to receive replacement parts or machine exchanges covered by warranty.